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COVID-19 Virtual Series

With discretionary travel minimized and restrictions on cross-state movement, marketers should look closer to home to attract local shoppers.

In this webinar, you'll learn why malls with a digital-first strategy are key to surviving the ongoing ramifications of the pandemic.

Access webinar recording here.

In an effort to examine the public’s sentiment during these unprecedented times, ICSC has conducted monthly surveys on spending preferences, the economy and comfort levels with shopping channels. Find out what these results and trends tell us about consumer sentiment and the evolving state of the economy.

Stephanie Cegielski, Vice President, Public Relations, ICSC

Access webinar recording here.

Covid-19 onslaught, retailers are beginning to open their doors and are looking to reduce risk and increase opportunities through strategies underpinned by predictive analytics. The retailers who can understand context accurately and make data-driven plans for the future will be the winners.

This webinar will assist you in understanding:

  • How the most effective retailers and restaurants are using data to understand previous pedestrian footfall and predict the most likely areas where the retail activity will return
  • How to use predictive analytics to drive location intelligent channel optimization and marketing strategies

 Access webinar recording here.

Experts discuss insurance considerations in light of COVID-19, including the latest legislative update on property damage and business interruption protection. Learn what you need to know about workers' compensation and general commercial liability during this time, as well as overall current and future emerging insurance market conditions.

Access webinar recording here.

Hear this in-depth conversation with Robin McBride Zeigler, Executive Vice President & Chief Operating Officer of Cedar Realty Trust. Learn new perspectives on leadership in the current environment from the viewpoint of the EVP of a real estate investment trust that owns a portfolio of predominantly grocery-anchored shopping centers in high-density urban markets from D.C. to Boston.

Access webinar recording here.

Industry experts discuss the rising interest in suburban markets, how office square footage may fluctuate in the years ahead and what’s happening in the co-working space. Speakers also review the reverberating impact of shifting workplace trends on retail.

Joe Brady, ICSC Trustee; CEO, Americas, The Instant Group
Walter Bialas, Vice President, Research, JLL

Access webinar recording here.

The accelerated adoption of digital commerce is driving new shopping behaviors that will likely have a lasting impact. There has never been a more important time to invest in your omnichannel and online capabilities to drive growth in the current market. Hear from industry experts on how to best handle your operations.

Mark Burlton, Managing Director, Cross Border Retail Ltd.
Gary Burrows, Managing Director, Malls & Meeting Places, FitForCommerce

Access webinar recording here.

Expert strategists provide insight on how to develop an effective omnichannel strategy, including:

  • The immediate need for digital transformation in retail and shopping centers
  • Changing trends, heightened customer expectations, and current news
  • How landlords and tenants must collaborate for shared success

Chris Hardisty, Senior Vice President, ECommerce, Clarks
Ghadi Hobeika, Executive Vice President, Media Sales, Marketing & Digital, Unibail-Rodamco-Westfield
Bernardine Wu, Founder & CEO, FitForCommerce

Access webinar recording here.

In this webinar, the speakers leverage location analytics to analyze the latest insights from the retail recovery while looking forward to the biggest trends that could impact the 2020 holiday season and 2021. From home improvement's powerful off-line surge to the apparel and fast-food brands that are outperforming their industry, they look at the key factors driving success.

Ethan Chernofsky, Vice President, Marketing, Placer.ai
Naveen Jaggi, President, America - Retail Advisory Services - Leasing and Capital Markets - International Director, JLL
Michael Startin, Vice President, Director of GIS and Technology, JLL Retail Americas

Access webinar recording here.

Experts share their perspectives on the adaptive reuse of retail spaces in the COVID era and beyond. 

Jocelyn Gibson, Zoning Consultant, Calfee Zoning
Sean Suder, Lawyer, Zoning Consultant, Calfee Zoning

Bobby Boone, Founder & Chief Strategist, &Access
Charlie Fraas, Vice President, Development, CASTO 
Terrence G. Maiden, CEO, Russell Glen

Access webinar recording here.

Hear from industry experts on how the uncertainty of COVID‑19 has impacted construction management and tenant services.

Scott F. Duffner, Principal, SF Construction and Development
Christopher R. Gola, AIA, Principal, D'Agostino Izzo Quirk Architects, Inc.
Patrick Inaba, CRX, CDP, Vice President, Construction and Tenant Services, Federal Realty Investment Trust
Stephen Levey, Senior Vice President, Associate General Counsel, JBG SMITH

Access webinar recording here.

Experienced retail real estate attorneys examine how the pandemic will affect lease agreements going forward. In this virtual series, the discussion focuses on key lease provision considerations for landlords and tenants signing or renewing a lease.

Joseph L. Nuñez, Esq., Partner, Vantage Law Group, PLLC

Oscar R. Rivera, Esq., Shareholder, Siegfried Rivera

Access webinar recording here.

Learn what you can do — from practical tips to tapping into community agencies — to better support minority- and women-owned tenants through this challenging time and make a positive impact on the future.

Kendra Blackett-Dibinga, Chief Visionary Officer, BikramYogaWorks
Elizabeth Demetriou, National Director of Economic Development, LISC
Audra Cunningham, Chief Administrative Officer, T. Dallas Smith & Company

Chad Shuskey, Senior Vice President, Washington DC Economic Partnership

Access webinar recording here.

ICSC’s CEO Tom McGee and DLC Management Corp.’s CEO Adam Ifshin share their perspectives on today’s shifting business environment. Don’t miss this informative discussion detailing how DLC Management Corp. is navigating the COVID‑19 crisis and how they are providing resources to their smaller tenants to help bring their businesses back to life.

Access webinar recording here.

Sponsored  by  Versico Roofing Systems

Learn about the importance of a proactive roof maintenance program, how to perform basic rooftop maintenance yourself and what to expect if you are contracting someone to do the work.

Chris Shermach, Corporate Accounts Manager at Versico Roofing Systems, will moderate a panel of industry leaders.

Access the webinar recording here.

Hear from top brands on how they have adapted over the past few months. As restaurants across the country reopen with varying levels of operability, find out what pandemic-necessitated changes may become permanent practices. Plus, explore the overall learnings they’ll be carrying into the future.

Access the webinar recording here.

Join this in-depth discussion by ICSC’s CEO Tom McGee and Walmart’s EVP & CAO JP Suarez on how Walmart has weathered the COVID-19 storm.  As an essential business, Walmart hired over 200K temporary workers and has grown its omnichannel sales by 75 percent. Learn what adjustments were made to accommodate consumer needs and if trends like curbside pickup are here to stay. Will they re-evaluate their real estate strategy moving forward given the trends they’ve seen over the past few months?

Access the webinar recording here.

Sponsored  by  Yardi

In our current environment, the management of retail accounts receivables, deferrals and collections is evolving rapidly. Understanding your tenants’ risk exposure is the key to understanding the impact on future revenue and making informed operating decisions. 

Brian Sutherland, Industry Principal at Yardi Systems, will moderate a panel of industry leaders discussing these current challenges and how retail operators are adapting in a new market.

Access the webinar recording here.

Get insights from environmental, social and corporate governance (ESG) experts on the most pressing environmental and social issues for real estate companies. Learn why investors have come to believe that ESG factors really matter, including:

  • In what ways asset managers actually use the ESG data they receive
  • How to overcome challenges in collecting and reporting ESG data
  • To what extent ESG drives business risk and opportunity

Access the webinar recording here.

The California legislature will soon take up SB 939, which breaks up existing commercial leasing contracts. The legislation is driven by State Sen. Scott Wiener (D-San Francisco) and gives commercial tenants that are impacted by loss of business during COVID-19 broad protections to alter existing leases. The one-sided proposal leaves the property owner, who is also facing challenging times, little or no remedy to fulfill his or her financial obligations. Find out the latest on the status of the bill as well as what you can do to oppose it.

Access the webinar recording here.

This timely session focuses on how tenants can enhance their store deployment strategy to thrive in a post COVID-19 environment.


Geno Coradini, Executive Vice President, National — Retail Tenant Representation, JLL

Dave Huntoon, Managing Director, Intalytics

Mike Smith, Vice President of Real Estate & Construction, Sally Beauty

Brian Strickland, Vice President — Enterprise Analytics, Signet Jewelers

Click here to access the webinar recording.

In this session, ICSC’s CEO Tom McGee and Brixmor’s CEO James Taylor discuss issues related to today’s changing business environment. Hear how Brixmor is navigating the COVID-19 crisis, and how they are providing support to their tenants, employees and the communities they serve.  

Access the webinar recording here

This timely webinar focuses on the opportunities and challenges of repositioning a big box vacancy. 


Alan McKeon, President & CEO, Alexander Babbage
Ashon Nesbitt, Chief Programs Officer, Florida Housing Coalition
Joseph C. Parrott, CRRP, CRX, CLS, Senior Vice President, Retail Services, CBRE

Access the webinar recording here.

Learn how wellness has transformed from a keen consumer interest to a pressing personal need during the coronavirus outbreak — and how retail real estate can capitalize on the products and services offered by this emerging tenant group. 

Stephanie Cegielski, 
Vice President, Public Relations, ICSC

Meghann Martindale, 
Global Head of Retail Research, CBRE
Carlo Pierini, President & Chief Executive Officer, Shape House
Jamie Sabat, Director of Trends, Consumer Forecasting, Streetsense

Access the webinar recording here.

Leaders with a national purview discuss the ways local governments have responded to the COVID-19 crisis, and discuss how public and non-profit sector partners can set the stage for recovery through smart policies and initiatives in both the short and long term.


Ken Hira, President, Kosmont Companies; ICSC P3 Retail Advisory Board Co-Chair
Kathleen Rawson, CEO, Downtown Santa Monica, Inc.; Chair-Elect, International Downtown Association
Jennifer Steinfeld, Director of Entrepreneurship & Economic Development, National League of Cities

Access the webinar recording here.

Experts discuss strategies they are implementing to manage clients and continue to move deals forward, as well as how to close deals in this new virtual environment.


Edward J. Butler, Jr. Esq., Partner, McCarter & English
John-david W. Franklin, CRX, CLS, SVP, Leasing, Madison Marquette
Whitney Livingston, CRRP, Chief Operating Officer, Centennial
Lori A. Pellegrino, Lead Real Estate Manager, Chipotle

Access the webinar recording here.

Learn first-hand from a panel of high-level decision-makers how the coronavirus has already affected the Canadian retail real estate landscape — and the implications of this for your business.


John Morrison, CRX, CDP, ICSC Vice Chairman, has nearly 40 years of experience in the commercial real estate industry, including executive positions at Choice Properties Real Estate Investment Trust, Primaris Real Estate Investment Trust, and Oxford Properties Group.


Jane Domenico, Senior Vice President & National Lead, Retail Services, Colliers International, leads the strategic growth of the company’s Real Estate Management Services retail portfolio across Canada.

Sal Iacono, Executive Vice President, Operations, Cadillac Fairview Corp. Ltd., provides operational leadership to manage Cadillac Fairview’s 38 million square-foot retail and office portfolio in Canada.

Harley Oberfeld, CEO, Oberfeld Snowcap, is responsible for developing and executing the firm’s business strategy.

Access the webinar recording here.

Social distancing measures have caused store closures and warehouses to scale back operations, exposing the gap in omnichannel retail that still exists across the country. Learn about the state of warehousing and logistics from a real estate perspective and what it takes to set up successful fulfillment processes in your store or shopping center

Kevin Bass, 
Senior Engagement Director, Manhattan Associates
Chris Zubel, Senior Managing Director - Chicago; Industrial & Logistics Investor Services Lead, CBRE 

Access the webinar recording here.

Join an experienced attorney to examine the legal risks that may be associated with welcoming back employees and guests to your business. This webinar will: 

  • Detail your potential legal liabilities as a property owner, retailer and employer
  • Assess your legal obligations to ensure employee and guest safety
  • Explore how to manage confirmed cases and enforce new safety guidelines
  • Evaluate how property owners and retailers can work together to reduce risk

Adam R. Rosenthal is a partner in the Labor & Employment practice group at Sheppard, Mullin, Richter & Hampton LLP, based out of the firm’s San Diego (Del Mar) and Los Angeles offices. Adam is co-author of The Employer’s Guide To COVID-19 and Emerging Workplace Issues, a comprehensive resource for employers navigating local, state, and federal employment law issues arising out of the COVID-19 pandemic. 

Access webinar recording here.

Experts discuss changing shopping behaviors and share consumer perspectives on the new realities emerging for the retail real estate industry. Get insights on key topics, including assessing the immediate impact of the lockdown on store patronage patterns; understanding consumer perceptions about the current state of the economy, finances and expectations for a recovery; and evaluating the time frame for a return to physical establishments.


David Albert, Managing Director, Engine Group, leads ENGINE Insights Business Advisory team that works closely with clients, designing research programs and turning insights into action that drive their businesses forward. 

Emily Albright Miller, Vice President of Strategy, Big Red Rooster, has been spent the past 18 years designing multi-channel campaigns that break through to today’s consumers. 

Access webinar recording here.

Industry experts discuss best practices to consider in your reopening strategy and provide vital next steps on health and safety that tenants and operators should be planning, resources that can be utilized and communication with consumers.

Tim Heffernan, Chief Development Officer, T3 Expo
Angele Robinson-Gaylord, President, IKEA North America Real Estate Cluster
David M. Short, Executive Vice President, Asset Management, Macerich

Access webinar recording here.

Author Tracy Browers, PhD, MM, MCRW, provided strategies for overcoming challenges during the coronavirus pandemic and maintaining work-life fulfillment.

Access webinar recording here.

Hear this conversation with ICSC’s CEO Tom McGee and Kimco’s CEO Conor Flynn about issues relevant to today’s business environment. Don't miss this informative discussion detailing how Kimco has responded to the COVID-19 crisis, including re-opening plans, tenant feedback, the future of curbside and consumer sentiment.

Conor Flynn, CEO, Kimco Realty Corporation
Tom McGee, President & CEO, ICSC

Access webinar recording here.

Health-care facilities have never been more “essential tenants” than they are in today’s shopping centers. Join a trio of industry experts to learn what's important in making this rising retail sector a successful part of your tenant mix. Get insights on key topics, including:

  • The impact of COVID-19 on the health-care sector
  • Demographics underlying the explosive growth of health care
  • Operational and locational issues related to health-care tenants in retail real estate


  • Chad Pinnell, Managing Director, Healthcare Solutions, JLL
  • Jamie Goldberg, Vice President of Real Estate & Development for One Medical
  • Bill Stinneford, Senior Vice President, Buxton

 Access webinar recording here.

Whether from desire or need, many professionals are considering a transition into consulting. Join this virtual session to gain insight from two industry experts with successful consulting businesses. This webinar will address how to choose your niche and define your services, network effectively and gain clients, and create a brand.


Kenneth S. Lamy, CRRP, CRX, Founder, President & CEO, The Lamy Group LTD., DataPoint International LLC

Lyneir Richardson, Co‑Founder & CEO, Chicago TREND

Access webinar recording here.

Speakers Ethan Chernofsky, Vice President of Marketing, Placer.ai; Burt Flickinger, Managing Director, Strategic Resource Group; and Scott Mushkin, Founder and CEO, R5 Capital share insights on the following topics:

  • Foot traffic trends and patterns
  • Supply chain and demand issues
  • Consumer trends like curbside pickup and delivery 
  • Employee and shopper safety 

Access webinar recording here

The business plan is the road map to success for any organization. As businesses continue to be upended by the spread of the COVID-19, companies must adapt well-thought-out projections to reflect this new and uncertain environment. This webinar will help you:

  • Evaluate the components of a comprehensive shopping center business plan 
  • Detail the plan development process 
  • Explore adaptations to unanticipated changes and events, such as COVID-19 

Melissa M. Moran, CCIM, CRRP, Vice President, Advisory & Transaction Services, CBRE

Access webinar and presentation here.

Industry experts share insight on what the future looks like for this rising retail sector. Key topics include:

  • How COVID-19 has affected Cannabis sales, and the operations of dispensaries going forward
  • Evaluating Cannabis tenants’ place in the retail real estate environment
  • Understand the industry’s growth potential, roadblocks, design needs and location considerations
  • Changing state-by-state legal status for medical and recreational use
  • Local approval/regulatory process for licenses

Access webinar recording here.

Matt Levinson, Chief Operating Officer, O’Connell & Goldberg, discusses how to effectively approach media relations during the current pandemic and what’s needed for reopening your business.

Seven Steps for Reopening

  1. Draft a reopening plan
  2. Include potential scenarios
  3. Educate audiences
  4. Learn from industry leaders
  5. Read, watch and participate
  6. Monitor your center and others
  7. Be flexible

View webinar recording here.

Industry leaders Anjee Solanki, Colliers International, and Matt Partridge, Hutton, provide tips to help your team collaborate successfully in the current business norm.

Key takeaways

  • Microsoft Teams is the go‑to collaboration tool for keeping team members engaged and hosting internal town halls.
  • Email is best for ensuring secure client communications and interaction.
  • A prepared crisis plan is the best way to seamlessly transition your team to working remotely in an emergency.

View webinar recording here

David Deshotels, BSME, Executive Vice President, Cost Segregation Services, Inc., and Adam Hill, CPA, Partner, Real Estate Advisory, Cohen & Company, discuss how operators within the retail and real estate industry are able to apply CARES Act funding to their businesses.

Topic highlights include:

  • Payroll Protection Program – SBA 7(a) Forgivable Loan
  • Interest Expense Limitation change
  • Net operating loss changes and carryback

Access webinar recording here.

Many professionals are facing uncertainty in the current job market with a record number of layoffs and furloughs. Mark Millman, CEO & Founder, Millman Search Group, and David Poline, President & CEO, Poline Associates, discuss the first steps in preparing for your next job opportunity, including:

  • How to highlight your strengths and accomplishments
  • Tips for enhancing your resume
  • Strategies to leverage online platforms such as LinkedIn

Access the webinar recording here.

Gain a deeper understanding of the impact COVID‑19 is having on restaurants and bars. Learn how foodservice brands across the country are pivoting to delivery, take‑out and other innovative models while dining rooms are closed. Speakers Phil Colicchio, Cushman & Wakefield’s Colicchio Consulting; Kevin Rice, Hathway; and Andrew Rigie, NYC Hospitality Alliance, discuss what the industry is looking for in government relief and what the sector might look like in the months ahead.

Access the webinar recording here.

Mark D. Nevins, PH.D., author, advisor, consultant, and coach to CEOs, and Jennifer L'Estrange, HR specialist in leadership development, restructuring, and process change discuss critical elements to successfully lead a team or company during a crisis, including:

  • How to make decisions when faced with uncertainty and ambiguity
  • Communicating effectively with your team
  • Keeping your team focused
  • Managing through difficult business decisions such as furloughs or layoffs

Access the webinar recording here

In light of COVID-19’s impact on our industry and businesses across the country, industry experts Mike Flood, Mortgage Bankers Association, Kathleen Olin,  CRE Finance Council, Alan Kronovet, Wells Fargo Mortgage Servicing, and Job Warshaw, LNP Partners, discuss best practices for working with your lenders, and how to approach conversations around forbearance with your mortgage servicers.

 Access webinar recording here.

Tom Sullivan from the U.S. Chamber of Commerce, and C. E. "Tee" Rowe of America's Small Business Development Centers, help small businesses better understand how to access financial resources. This webinar reviews the CARES Act, which contains a $350 billion loan program essentially for any impacted business with fewer than 500 employees.

Access webinar recording here.

ICSC’s Global Public Policy team provided a summary of the latest version of the CARES Act and highlighted relevant provisions, such as tax changes and an expanded Small Business Association lending program.

Access webinar recording here.

On Wednesday, March 18, 2020, we hosted this presentation on the novel coronavirus to help our members understand signs and symptoms of the virus, universal precautions, and security and communications best practices.

Access webinar recording here.