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COVID-19 Updates for Canada’s Retail and Real Estate Industry

Retailer and shopping center updates and announcements

A&W
Reopening phases, many restaurants are beginning to open for takeout and dine-in. Accepting mobile orders, drive-thru and delivery. ​

Abercrombie & Fitch (Abercrombie Kids, Hollister Co.)
Locations have reopened. ​

Aeropostale
Carefully reopening certain locations.

AESOP
Select stores have reopened

ALDO
Gradual reopening of some of our stores. Has filed for creditor protection.

All Saints
Have reopened some stores​.

American Eagle Outfitters (Aerie)
Have reopened store with a reduced schedule. ​

Apple
Retail stores open for in-store pickup. Limited occupancy.

Ardene
Stores are open. ​

Aritzia
Stores are re-opening. ​

Ascena Retail Group (Ann Taylor, LOFT, and Lou & Grey, Lane Bryant, Catherines and Cacique, Justice)
Select locations have reopened. Currently operating almost 900 stores across brands through ship-from-store and curbside pickup. Filed for Chapter 11.

ASICS
Most locations remain have reopened in the U.S. and Canada.​

Atelier Cologne
Temporarily close all retail stores across Canada until further notice. 

Aveda
Locations have begun to reopen. ​

Bass Pro (Cabela's)
Locations are open

Bath & Body Works
Locations have reopened. ​

Bed, Bath & Beyond (BuyBuy Baby Christmas Tree Shops, Cost Plus World Markets)
Locations have reopened stores by mid-June. Will continue to offer curbside pickup.

Best Buy
Where local regulations permit, stores are now open. Offering contactless curbside service at all locations across the country where state or local laws allow. ​

Bikini Village
Boutiques are temporarily closed
 

Billibong
Closing retail stores in some countries around the world including the United States and Western Europe. 

Bluenotes
All locations are open. ​

BonLook
All stores closed.  

Build-A-Bear Workshop
Select stores have opened.

Canada Goose
Will close all stores in North America and Europe as well as our production facilities across Canada, for at least a two week period, starting on Tuesday, March 17th.

Canadian Tire
Continuing to serve our communities in this time of need.

Chico's FAS (WhiteHouse Black Market, Soma)
Curbside & pickup at the store now available at select stores.

Claire's
All stores are open.  

Clinique
Locations temporarily closed

Coach
Stores have reopened.

Columbia Sportswear Company
Some locations have reopened.

Cineplex
Based on the publicly stated guidance from multiple public health authorities, including recent government directives and the escalating dangers of community spread, Cineplex is temporarily closing its network of entertainment venues. This includes the closure of all locations of The Rec Room and Playdium, as well as the entire circuit of 165 theatres across Canada through to April 2, 2020.

DANIER
Stores remain closed.

David's Tea
Open. Will shrink its retail store network to 18 Canadian locations.

Decathalon
Locations have reopened.  

Diesel
Have temporarily closed all retail locations in the US and Canada until further notice. 

Desigual
Stores remain closed until further notice.

DSW
Stores have reopened across the U.S. and Canada. ​

Ecco
Now open across select locations.

Ecksand
Due to the new health measures that have been obliged by the province of Quebec, Ecksand is temporarily closing our boutique, atelier, and headquarters until April 14th.

Eddie Bauer
Stores will remain temporarily closed through April 26. 

Ermenegildo Zegna 
Closed all retail stores (Harry Rosen, Ermenegildo Zegna and The Outlet) until March 31.

Estée Lauder
Temporarily closed. 

Farm Boy
Remaining open.

Fido
Most retail locations are closed until April 14. Some locations across
Canada will remain open and operate under reduced business hours. 

Foot Locker, Inc. (Foot Locker, Champ Sports, Footaction)
Stores in North America remain closed.

Forever 21
Stores closed until further notice. 

Fossil
Closing all Fossil and Fossil Outlet stores in North America through March 28th. While stores are closed, employees will be compensated for their hours through March 28th. 

Frank & Oak
Stores are reopening.

Garage
Have reopened some locations.

Giant Tiger
Stores remain open, but may have reduced hours of operation.

GNC
Rolled out curbside pickup to provide solutions while maintaining social distancing.

Godiva
Temporarily close boutiques and Cafés in North America.

Goodlife Fitness
Preparing to reopening. Applied a new standard reopening fitness locations. 

Gucci 
All locations in Canada remain temporarily closed.

Guess
Stores throughout the U.S. and Canada will remain closed until further notice. 

H&M
Close all retail locations in the United States until April 2, 2020 or until further notice.

Harry Rosen
Select locations are open

HH
Will temporarily close all retail and warehouse locations in and Canada and the U.S.

Holt Renfrew
Open with curbside pickup available at select locations.

Hudson's Bay
All stores are open

Hugo Boss
Temporarily closed a large part of its own retail stores as well as many points-of-sale at important partners in Europe and North America. 

IKEA
IKEA has decided to temporarily suspend its store Click & Collect pick-up service across Canada, effective at end of business day on Wednesday, March 25th.

Indigo Books & Music
The majority of stores are open.

Johnston & Murphy
Will continue to keep all stores closed until further notice.

Journeys
Stores across North America will remain closed until it is safe to reopen. 

Kenneth Cole
Temporarily closed. 

Kit and Ace
Temporarily closed. 

L Brands (Victoria's Secret, Pink, Bath & Body Works)
Some locations can reopen. Will provide reusable or disposable masks to all associates who require one. Will continue to monitor state requirements for other locations and developing guidance to meet those requirements. Plans to close roughly 250 stores in Canada and U.S.

La Vie en Rose
Stores remain closed.


Lemongrass House 
Temporarily closed. 

LensCrafters
Temporarily closed until further notice. 

Levi Strauss & Co
Stores remain closed until further notice.

London Drugs
Starting March 25th, Healthcare workers and First Responders will have exclusive store access 8-9 pm Monday to Saturday, 7–8 pm Sunday

L'Oreal Canada
Temporarily closed. 

L’Occitane
Temporarily close boutiques for a two-week period.

Louis Vuitton
We have temporarily closed all our Canada stores. 

Lowe's
Temporarily reducing hours and closing all stores at 8:30 p.m.
Monday through Saturday and at 7 p.m. on Sunday. Have committed more than $100 million to support our associates and communities during this unprecedented time. 

Lululemon
Stores remain closed.

MAC
Physical stores remain closed, but orders are being accepted for shipment. 

Mark's
Select locations are open. Offering Curbside pickup. 

Maison Birks
Temporarily close all Maison Birks stores

McNally Robinson
Closed to the public. 

Michael Kors
Decided to close all stores in North America effective March 18, 2020 through April 10, 2020. 

Michaels Companies Inc.
Implementing curbside pickup and introducing out same-day contactless delivery for orders placed at select stores prior to 1:00 p.m. 

Moncler
Temporarily closed. 

Moores 
Temporarily closed. 

MUJI
Closing its brick and mortar stores.

Nature's Emporium's
Contactless shopping and free home delivery for seniors.  All locations open one hour earlier (Monday-Sunday 8:00 a.m. - 9:00 a.m) to seniors and customers at-risk of COVID-19 can shop. 

Nike 
Stores will remain temporarily closed in multiple countries around the world. 

Nordstrom (Nordstrom Rack)
Reopened stores at selected locations.

Pizza Nova
Stores remain open with regular hours for contactless delivery and takeout at all stores.

Purdys
Temporarily close all 84 Purdys shops across Canada to further protect our customers and the Purdys team. Purdys shops will be closed effective March 17th to March 31st, 2020 at which time the situation will be reassessed.

Reitmans (Penningtons, Addition Elle, Thyme, RW&CO.)
Reopened some stores. Filing for protection under the CCAA.

Reno-Depot
Temporary reduction of its opening hours in Canada. Starting Monday, March 23, all Lowe’s, RONA and Reno-Depot corporate stores across the country will close at 6 p.m. This will provide additional flexibility for our dedicated associates, and increase time for essential product replenishment as well as thorough cleaning and disinfection of our stores daily. 

Rexall
Temporarily adjusting store hours beginning March 20. Condensed opening hours will enable Rexall store team members with more time to sanitize, restock, rest, and take time for self-care. Rexall stores will now close no later than 8:00 pm from Monday to Friday and no later than 6:00 pm on Saturday and Sunday.

RONA
Temporary reduction of its opening hours in Canada. Starting Monday, March 23, all Lowe’s, RONA and Reno-Depot corporate stores across the country will close at 6 p.m. This will provide additional flexibility for our dedicated associates, and increase time for essential product replenishment as well as thorough cleaning and disinfection of our stores daily. 

Roots Canada
Select stores have opened. Offering curbside pickup. 

Rudsak
Temporarily closed stores across North America until further notice. 

Safeway
Enhanced safety measures in recent weeks.

Sephora
Closing all of the retail stores in the US and Canada and implement remote working for employees in our corporate offices from 5 pm local time tomorrow (Tuesday, March 17) through Friday, April 3. 

Shoppers Drug Mart
To make sure our stores are well stocked and sanitized, and to give our Employees a well-deserved break, they are adjusting store hours.

Sierra
Temporarily closing all stores globally as of March 19, 2020, for the next two weeks in the United States, Canada, Europe, and Australia. The Company is also temporarily closing its online businesses tjmaxx.com, marshalls.com and sierra.com during this time, as well as its distribution and fulfillment centers. ​

Simons
Closing all store locations in Canada for an indefinite period. 

Smartwool
Implemented a company-wide work-from-home policy. 

Sobey's
Temporarily adjusting hours from 8 AM to 8 PM.

Sporting Life
Made the decision to temporarily close all stores until further notice. 

Sportschek
Will temporarily close stores from March 19 April 2.

Sunglass Hut
Retails store are temporarily closed until further notice. 

Tailored Brands (Moores Clothing) 
Store reopening in the U.S., but reviewing plans to open Men stores in Canada.

The Body Shop
Closing retail stores across North America beginning Monday, March 16 until at least Friday, March 27. The Body Shop store employees will continue to receive pay for all hours scheduled for that time period. 

The Gap (Old Navy, Banana Republic, Athleta, Hill City)
Select stores have reopened

The Home Depot Canada
Temporarily adjusting store hours to better serve customers and communities in response to COVID-19. Stores now close daily at 6 p.m., while opening hours will remain unchanged.

The Outlet
Closed all retail stores (Harry Rosen, Ermenegildo Zegna and The Outlet) until March 31.

Tiffany & Co. 
Select stores are have reopened

Tip Top Tailors
All of our locations are temporary closed until further notice.

TJX Companies (Marshalls, Winners, Home Sense)
Have opened stores is some provinces.

UGG
Stores in North America and Europe will be temporarily closed until further notice. 

Under Armor 
Stores are starting to open based on state and local guidance.

UNIQLO
Temporarily closing all retail stores nationwide. 

UNTUCKit
Select locations have reopened. By appointment. 

Urban Outfitters (Anthropologie, Free People Terrain, BHLDN, The Vetri Group)
Stores remain closed. 

Vans "Off the Wall"
Stores remain closed in the U.S. and Canada.

Versace
Decided to close all of stores in North America effective March 18, 2020 through April 10, 2020.

Victoria's Secret
Temporarily closed all locations. 

Walmart|
Open with plexiglass shields at checkout, contactless services like curbside pickup, in-store pickup, delivery and encouraging drive-thru pharmacy service when available. 

Warby Parker
Starting May 14, will reopen a small number of stores where a safe shopping experience can be ensured.

White House Black Market
Announced the temporary immediate closure of all retail stores across North America for the next two weeks to protect customers, associates and the communities in which they live and work. 

Williams-Sonoma (Pottery Barn PB/Apartment pottery barn kids Pottery Barn Teen west elm Rejuvenation Mark & Graham)
Temporarily closing stores in North America between March 17 through April 16. 

Zara
Some stores have reopened, but some stores will remain closed. 

Zumiez
Select locations are open. Offering curbside pickup. 

Aberdeen Centre: Richmond, British Columbia

Following the Provincial Health Officer's March 17 declaration of a public health emergency, the centre announced that, effective March 18, hours would be reduced to Mon.-Sat. 11 am-7 pm and Sun. 11 am-6 pm, through the end of March, subject to evaluation. Retailers and restaurants may operate outside of these hours. Customers are adviced to call before visiting specific restaurants or merchants. In addition, the food court seating area will be temporarily closed, though customers may to order take-outs . Although access to the mall remains unchanged, all promotional events and community programs scheduled for March and April have been suspended.

Avalon Mall: St. John's, Newfoundland

Temporarily reduced hours to Mon.-Sat., 11 am-7 pm, Sun. noon-5 pm.


Bayview Village: Toronto, Ontario

Updating its 3/13 guidelines, the centre announced 5/26 that it will remain temporarily closed until further notice except for select essential services. 

Cadillac Fairview portfolio: Nationwide

Announced 5/26 that the following reopenings had occurred: CF Polo Park (Winnipeg, Manitoba); CF Chinook Centre and CF Market Mall, Calgary (Alberta); CF Pacific Centre in Vancouver and CF Richmond Centre in Richmond (British Columbia); CF Shops at Don Mills in Toronto (Ontario); and elsewhere in Ontario, the company's enclosed malls opened for curbside pickup. The remainder of its shopping centre portfolio remains closed as per respective provincial governments, with essential retailers and services such as pharmacies, grocery stores, banks and food services remaining open. 

Carlingwood Mall: Ottawa, Ontario

In compliance with a 5/1 order of Ontario's Chief Medical Officer, the provincial government has issued a new emergency order to prohibit organized public events and social gatherings of more than five people, effective immediately. This order replaces a previous emergency order which prohibits organized public events of over 50 people. The centre urges those doing essential shopping to practice physical distancing, reduce exposure to other people, and avoid close contact (within 2 metres) with people outside of one's immediate families.​

Exploits Valley Mall: Grand Falls-Windsor, Newfoundland

Temporarily reduced hours to Mon. -Wed., 11 am - 5:30 pm, Thurs.- Fri. 11 am-7 pm, Sat. 11 am - 5 pm, Sunday 1 pm. - 5 pm. Owing to the fluidity of the situation, these hours may be modified with little notice. Customers are urged to check with individual retailers as hours may vary. Updated COVID-19 information is posted on the centre's Facebook page.​

Grant Park Shopping Centre: Winnipeg, Manitoba 

Beginning May 4, many businesses within the mall cleared by the Government have the option of reopening. Not all will immediately. Further updates will be provided as more businesses reopen. Hours of operation may differ from the mall’s as well.

Guildford Town Centre: Surrey, British Columbia

As of March 16, the mall announced that tenants had the option of reducing store hours to Mon.-Sat., 11am-7pm, Sun. 11 am-5pm. Some store hours may vary and other retailers have elected to close temporarily. Retailers should be contacted directly for specific store hours and closures. Measures have been implemented to safeguard the health of employees, shoppers and the community.

Ivanhoé Cambridge portfolio: Nationwide

Announced 4/13 that, complying with directives from the government of Ontario, its shopping centres in the province will remain closed to the public until further  notice, except for access to essential services. On the same day, the company announced that Outlet Collection Winnipeg in Manitoba will be closed until further notice from the provincial government of Manitoba. These announcements followed a similar closing announcements for the company’s centres in Quebec and Alberta. ​

Kildonan Place: Winnipeg, Manitoba 

Posted reopening dates for non-critical tenants on its Web site. Hours: noon-7 PM (Mon.-Fri.), noon-6 PM (Sat.-Sun.). However, shoppers are urged to contact individual retailers for hours and operating status. The centre has also posted a list of safe visiting guidelines and measures it is taking to ensure safety for visitors, staff, tenants, and community.​

Labrador Mall: Labrador City, Newfoundland

Reduced hours to Mon.-Fri., 11 am-5:30 pm, Sat.-Sun., 11 am-5 pm.

Lansdowne Centre: Richmond, British Columbia

Hours: 11am – 7pm daily, until further notice, depending on successful continued careful monitoring and official advice from local, provincial, and federal health agencies. Safety measures: Traffic lanes at main entrance/exit locations; 2M distance when queueing inside and outside stores when needed; and recommended single-direction walking paths inside the centre, and enter and exit signs on mall doors.

Les Galeries de Hull: Gatineau, Quebec 

Announced that the mall is temporarily closed in compliance with directives of the Quebec government. Essential stores and services that remain open include Banque Scotia, Marché Wakim and Pharmaprix. 

McAllister Place: St. John, New Brunswick

Announced that nonessential businesses would reopen May 13. Under Phase 2 of New Brunswick's COVID-19 reopening plan, many businesses within the centre can reopen, but not all will immediately. At this time, no  information on these is available. Visitors are urged to follow the centre on social media or return to the Web site for a a complete list. Reduced hours:  11 AM-7 PM (Mon.-Sat.), noon-5 PM (Sun.)

Metropolis at Metrotown: Burnaby, British Columbia

As of March 16, the mall announced that tenants had the option of reducing store hours to Mon.-Sat., 11am-7pm, Sun. 11 am-5pm. Some store hours may vary and other retailers have elected to close temporarily. Retailers should be contacted directly for specific store hours and closures. ​

Oxford Properties: Nationwide

Released a statement announcing that retailers may reduce store operating hours to 11am – 7pm effective from March 16. Although retailers have this option, centres will remain open 10am-9pm. Up-to-date operating hours for retailers will be listed on centre websites.​

Pine Centre Mall: Prince George, British Columbia

Announced that it has changed food court operations to take out until further notice. Guests may order from open food vendors but are asked to leave the area immediately after receiving their orders. Also, as of March 17, the mall has offered tenants the option of reducing hours to 11 am-6 pm Mon.-Sat., 11 am-5 pm Sun. until further notice. These measures are in addition to others announced earlier, including intensified cleaning, additional hand sanitizers, and health and safety best practices.

Regent Mall: Fredericton, New Brunswick

As of May 13, many non-essential businesses within the mall were cleared by the Government to reopen. Not all will immediately. Hours: 11 am – 7 pm (Mon.-Sat.), noon-5 PM (Sunday).

RioCan Centres portfolio: Nationwide

Announced that it will reopen properties in selected territories beginning with Quebec and Manitoba starting May 4. Simultaneously, it announced a curbside collect program and other protocols for ensuring customer, employee and community safety.

Scarborough Town Centre: Scarborough, Ontario

Announced that, following the provincial government's May updated emergency order, the mall would extend its suspension of hours to continue to be in effect until June 2. This follows an initial centre closing date of March 24. During this time, essential stores will remain open and operational (with modifications to curbside pick-up only as required by the Emergency Order). ​

SmartCentres REIT portfolio: Nationwide

Implemented  enhanced cleaning and sanitization throughout centres.

Square One: Mississauga, Ontario

Announced that, following the provincial government's May 11 updated emergency order, the mall would extend its suspension of hours effective that day, staying in effect until June 2, with the possibility of an extension as the situation evolves. This follows the centre's initial March 24 closure. During this time, essential stores  will remain open and operational (with modifications to curbside pick-up only as required by the Emergency Order). 

Upper Canada Mall: Newmarket, Ontario

Announced March 24, following  the order of the Government of Ontario on March 23, that the mall would close for the next 14 days. (That closure might be extended as the situation evolves.) During this time, stores deemed essential will remain open and operational.

West Edmonton Mall: Edmonton, Alberta

Announced on April 24 a curbside pickup program, posting a list of participating retailers and the associated curbside pickup entrance. The mall urges contacting each retailer individually for guidance on ordering products and the pickup process. Regular store hours may change, and pickup is dependent on retailer availability.

Yorkdale Shopping Centre: Toronto, Ontario

On April 30, the mall posted a list of its restaurants open for takeout and delivery. This followed a March 24 announcement that the mall would temporarily close effective 11:59 pm, on March 24. During this time, stores deemed essential will remain open and operational (with some modifications to curbside pickup only as required by the Emergency Order) to ensure the community has access to essential services.

Canadian government updates and mandates

As this situation is rapidly evolving, we encourage you to visit the web pages of the province government that you are researching or to contact your officials or local government agencies.

Click the province or territory below for updates.

Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia

Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon

Additional information

Federal Activities - August 5: Infrastructure Minister Mckenna announced a new COVID-19 Resilience funding stream worth $3.3 billion.

July 21: The government announced the Essential Services Contingency Reserve, to which essential service organizations can apply for temporary, urgent access to personal protective equipment (PPE) and other critical supplies. To be eligible, the organization must provide essential services in the following areas: energy and utilities, information and communication technologies, finance, health, food, water, transportation, safety, government, and manufacturing.

July 22: Indications are that the Canada-U.S. border will remain closed until Aug. 21. No official announcement has yet been made.

Alberta

August 4: Alberta’s government has provided businesses with more than $25.7 million since the Small and Medium Enterprise Relaunch Grant was launched one month ago. In the first month of the program, almost 7,700 applications have been processed, with more than 6,700 grants issued.

July 22: Effective Jan. 1, 2021, Alberta’s government is introducing the Innovation Employment Grant (IEG). This program will promote economic growth and job creation by supporting small and medium-sized businesses that invest in research and development (R&D).

British Columbia

August 6: The province has extended the state of emergency through to the end of the day on August 18, 2020. The province has issued a reminder that workers and employers who need to extend temporary layoffs beyond Aug. 30, 2020, expiry date are reminded to apply for a variance using the Employment Standards Branch’s new online application by Aug. 25.

Manitoba

On July 15, the province expanded the ‘back to work’ wage subsidy program. The enhanced Back to Work program will reimburse up to $5,000 for up to 10 new workers to a maximum of $50,000 per business, not for profit or charity. Businesses that have already benefited from provincial summer wage subsidies are eligible for this new wage subsidy benefit to hire or bring back an additional 10 employees.

New Brunswick

The province announced on July 14 that it was making amendments to the federally funded essential worker top-up program. The program now includes private-sector home care support workers and early learning and childcare enhanced support workers who provide direct client care.

Newfoundland and Labrador

July 1: Newfoundland and Labrador are currently at Alert Level 2. Guidance for future levels is available here.

Northwest Territories

June 18: Norwest Territories are currently in Phase 2 and must follow appropriate guidelines.

Nova Scotia

On July 17, the province announced mandatory masks on public transportation, as well as easing restrictions on visitors to long-term care homes.

Nunavut

June 29: The limit for gatherings at places of worship, conference facilities, community halls, rental meeting spaces, and gatherings organized by the Government of Canada, Government of Nunavut, municipal corporation, or Regional Inuit Organizations has been set at 50 people or 50% of capacity for the facility, whichever is less.

Ontario

July 20: The province announced that more regions would enter stage 3 of reopening. As of Friday, July 24, the only regions that will not enter stage 3 are: Toronto, Peel, and Windsor-Essex.

Prince Edward Island

June 28: Prince Edward Island has launched a website with business resources and updates.

Quebec

August 6: The province is now allowing groups of up to 250 people in public outdoor spaces.

July 8: Quebecers were reminded by the provincial government that they must declare the financial support that they are receiving from the federal government, including the wage subsidy for businesses.

Saskatchewan

July 2: Saskatchewan is currently in Phase 3 of reopening.

Yukon

July 2: Yukon is currently in Phase 2 of reopening.