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Privacy Policy

Last updated on: March 7, 2023

Your privacy is important to us. To better protect your privacy, we provide this Privacy Policy (“Policy”) explaining our information practices and the choices you can make about the way your information is collected and used. All capitalized terms not defined in this Policy shall have the meanings assigned to them in the Terms of Service for use of the Website/App.

European Individuals: Click here for the ICSC Europe Privacy Policy

This Policy describes the types of information we may collect from you or that you may provide when you visit our Website (https://www.icsc.com)/App, including if you email us or send us other electronic messages, and our practices for collecting, using, maintaining, protecting, and disclosing that information. 

This Policy does not apply to information collected by any third party or affiliate, including through any application or content, including advertising, which may link or be accessible from our Website/App. You should review the privacy notices of those third parties to understand their practices regarding your personal information. ICSC is not responsible for the privacy practices or content of those other websites.

Please read this Policy carefully to understand our practices regarding your information and how we will treat it. This Policy may change from time to time (see Changes to Our Privacy Policy) so please check the Policy periodically for updates. If there are any material changes to this Policy, we will notify you as required by applicable law.

Children Under the Age of 16.  Our Website/App is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are under the age of 16, do not use or provide any information on our Website/App, including providing any information about yourself to us. If we learn we have collected or received personal information from a child under the age of 16 without parental consent, we will delete that information. If you believe we have any information from a child under the age of 16, please contact us (see How to Contact Us below).

The Information We Collect and How We Collect It

We collect information about you in many ways and some of the information we collect may include personal information that can be used to identify you. Personal information does not include publicly available information from government records or deidentified or aggregated consumer information.

In particular, the type of personally identifiable information that ICSC collects includes information that you provide to us when applying to become a member, registering for an event, or requesting information from us. This information may include your  name,  address, e-mail address, corporate affiliation or other biographical information that you may provide to us when you complete your membership or event registration profile, photograph, telephone number, fax number, credit card information, any special accommodations (dietary, religious, health/disability) and other personal information provided to us by you when registering for an event or to be considered by us when providing our services, and may also include information about your interests in and use of various products, programs, and services.

If you contact us, we may collect records and copies of your correspondence (including email addresses). You may also provide information to be published or displayed on public areas of the Website/App or transmitted to other members or entities (“Contributions”) and such Contributions, which may include your property listing information, your corporate affiliation, your resume and other employment information if you use our Talent HQ platform to find a job, are done at your own risk as we cannot control the actions of other users of the Website with whom you may choose to share Contributions.

The Website/App also allows you to submit information about other people. For example, you might submit a person's mailing and e-mail address to enroll them in an ICSC event, or if you order publications online and want them sent directly to the recipient, you might submit the recipient's name and address. ICSC expects that you have received the appropriate consent, according to applicable privacy laws, before transferring any personal information to us. In addition, when ICSC members forward ICSC event invitations to third parties, we may collect certain personally identifiable information from those third parties, such as their email address.

Information We Collect Automatically.  As you navigate through and interact with our Website/ App, we may use automatic data collection technologies to collect certain information about you. For example, if you use our App, location information may be collected, which may be used to provide directions for how to get to certain locations during our events. Additionally, we use cookies (a tiny file stored on your computer’s browser) to tell us about your device, browsing actions, and patterns including details of your visits to our Website/App, whether you have or have not opened an email from us, and information about your device and internet connection, including your IP address or device identifier, operating system, and browser type. We may use this information to understand how our users navigate our site and to determine common traffic patterns, including what site the user came from. Cookies can also improve your experience of using a website, for example, by remembering your preference settings and tracking your use of a website so that it can be improved to meet your needs. We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), save your password in password-protected areas, to help design our site in order to make your experience more efficient, and to enable you to use shopping carts on our sites. We also may use cookies to make specific recommendations to you, to offer you products, programs, or services. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

Information from third parties.  We may collect information from a third party that we may use to market our product and services to you. We do not share information obtained from such third parties outside of ICSC.

Third Party Use of Cookies or Other Tracking Technologies.  Some content or applications, including advertisements, on our Website/App are served by third parties, including advertisers, content providers, your mobile device manufacturer/ mobile service provider, and application providers. These third parties may use tracking technologies, including cookies, alone or in conjunction with other tracking technologies, to collect information about you when you use our Website/App. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We may also use cookies to measure traffic patterns, to understand how you came to our Website/App, and to understand how you navigate through our Website/App. For example, we use Google Analytics and Heap Analytics, LinkedIn, Facebook, pixels, as well as other marketing programs, to help us analyze website traffic and to provide targeted materials to you. We may tie information that we collect automatically to personal information about you that we collect from other sources or that you provide to us.

We do not control third party tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

At this time, we do not honor “do-not-track” signals from a website browser. However, you may refuse or delete cookies. Please refer to your browser Help instructions to learn more about cookies and other technologies and how to manage their use. If you elect to refuse or delete cookies, you will need to repeat this process if you use another mobile device, computer, or change browsers. If you choose to decline cookies, some of the functionality of a website or App may be impaired. You may also choose whether or not to allow the App to collect and use real-time information about your device’s location. If you block the use of location information, some parts of the App may become inaccessible or not function properly.

How We Use the Information

ICSC may use the information you provide about yourself for the following purposes:

  • To present our Website/App and its contents to you.
  • To fulfill your requests for our products, programs, and services, to respond to your inquiries about our offerings, and to offer you other products, programs or services that we believe may be of interest to you. We also may use this information to communicate with you, such as to notify you when we make changes to our subscriber agreements, to fulfill an online order for ICSC products, or to contact you about issues regarding your membership.
  • We may include your name, title, corporate affiliation, biography information and photograph as provided to ICSC in connection with any ICSC event attendance lists or other business purposes of ICSC.
  • To share your property listing information as provided to ICSC in connection with commercial property listings or related business purposes.
  • To complete your membership profile for our Member Directory.
  • To register you for an event.
  • We use the information that you provide about others to enable us to send them the relevant information which you have requested for them. From time to time, we also may use this information to offer our products, programs, or services to them.
  • To fulfill any other purpose for which you provide us personal information or for which you consent.
  • The information we collect in connection with our Networking Platform and online discussion forums is used to facilitate participation in the forums and, from time to time, to offer you products, programs, or services.
  • If you choose to submit User Content for publication, we may publish your name and other information you have provided to us.
  • We sometimes use the non-personally identifiable information that we collect to improve the design and content of our products, programs and services and to enable us to provide a more tailored interface for individual Users.
  • We may receive information about you from other sources, including from third parties. We may combine this information with other information provided by you which helps us to update and expand our records, identify potential new members, and tailor our advertising and marketing communications to you.
  • To help maintain the safety, security, and integrity of our Website/App, products and services, and databases.
  • To evaluate or conduct a merger, asset transaction, or other business combination, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of all or some of our assets (“transaction”), whether as an ongoing concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users, members, or customers is among the assets being transferred, which may occur prior to consummation of such transaction.

Disclosure of Your Information

We may disclose aggregated information about users, and information that does not identify an individual, without restriction. We may disclose personal information that we collect or you provide as described in this Policy:

  • To contractors, service providers, and other third parties we use to support our business.
  • To other members who can search you and contact you if you choose to participate in our Directory. You may elect certain options to hide portions of your membership information from being accessible on the Directory.
  • To facilitate ICSC member connections on our Networking Platform.
  • To share commercial property listing information with other members and services, which may include sharing your name, member identification, email address, and membership status to enable access to external listing services.
  • To other event participants, for example, we may include your name, title, corporate affiliation, biography information and photograph as provided to ICSC in connection with any ICSC event attendance lists or other business purposes of ICSC.
  • On occasion, ICSC may disclose non-financial personally identifiable information of Users who are U.S. residents to companies whose practices are not covered by this privacy notice (e.g., marketers, magazine publishers, retailers, participatory databases, and non-profit organizations) that want to market products or services to you. Any User wishing to opt-out of the distribution of their personally identifiable information can email a request to the ICSC at web@icsc.com. Please include in the subject line: “PII Opt-Out.”
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any law enforcement, government, or regulatory request.
  • To enforce or apply our Terms of Service and any other agreement, including for billing and collection purposes.
  • To detect, prevent, or mitigate fraud or security or technical issues.
  • To protect against imminent harm to the rights, property, or safety of ICSC, our members, or the public as required or permitted by law.
  • In corporate transactions, we may share your information with a potential buyer or other successor to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as party of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred; and
  • As otherwise described to you when collecting your personal information.

ICSC will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above.

Employees, agents and contractors of ICSC who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Policy by, for example, not using the information for any purpose other than to carry out the services they are performing for ICSC. ICSC members and non-members who have access to personally identifiable information of members and other individuals through the use of the Website/App are also required to protect this information in a manner that is consistent with this Policy, and are required to use such information strictly for business related purposes.

Our Commitment to Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website/App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Policy or as otherwise permitted by law. Please see section 5 of the Terms of Service.

Changes to Our Privacy Policy

ICSC reserves the right to amend this Policy at any time for any reason. If we decide to make changes, we will post the updated policy on our Website/App so you are always aware of what information we collect, how we use it, and the circumstances, if any, on how we disclose it. The date this Policy was last revised is identified at the top of the page. You are responsible for ensuring that we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website/App and this Policy to check for any changes.  Your continued use of our Website/App following the posting of changes constitutes acceptance of such changes.  Where required by applicable data protection laws, we will also seek your consent to any material changes that affect how we use your information.

How to Contact Us

If you have any questions or concerns about this Policy or its implementation you may contact us at web@icsc.com.

Rev March 7, 2023