May 21, 2020
* This webinar has passed. ICSC members may access the recorded webinar under Presentations below.
* Non-members may register to access the recording here.
With lightning speed, the COVID-19 pandemic has had an unprecedented impact on how people obtain the goods and services they need. Hear experts discuss changing shopping behaviors and share consumer perspectives on the new realities emerging for the retail real estate industry. Get insights on key topics, including assessing the immediate impact of the lockdown on store patronage patterns; understanding consumer perceptions about the current state of the economy, finances and expectations for a recovery; and evaluating the time frame for a return to physical establishments.
David Albert, Managing Director, Engine Group, leads ENGINE Insights Business Advisory team that works closely with clients, designing research programs and turning insights into action that drive their businesses forward. David has worked with clients in Financial Services, Technology, Consumer Goods and Retail to build strong brands, optimize the customer journey and maximize the customer experience.
Emily Albright Miller, Vice President of Strategy, Big Red Rooster, has been spent the past 18 years designing multi-channel campaigns that break through to today’s consumers. Emily’s experience includes leading brand strategy at Victoria’s Secret and Abercrombie & Fitch. Her retail experience combined with her prior digital and branding agency experience have made her a thought leader in the consumer marketing space.
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