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As U.S. retail sales are expected to top $5.4 trillion this year according to the National Retail Federation, small businesses — making up nearly all U.S. enterprises — must do more than hope for growth, notes a recent blog from Toast. They must master operations, staff management and customer experience to stay competitive. The piece lines out ways small retailers sharpen their operations, retain talent, elevate the customer experience, and more strategies to thrive in a competitive market.
Discover how small retailers can grow and thrive in today’s market.
By Rebecca Meiser
Contributor, Commerce + Communities Today and Small Business Center
ICSC champions small and emerging businesses in getting from business plan to brick-and-mortar.
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