Learn who we are and how we serve our community
Meet our leaders, trustees and team
Developing the next generation of talent
Covering the latest news and trends in the marketplaces industry
Check out wide-ranging resources that educate and inspire
Learn about the governmental initiatives we support
Connect with other professionals at a local, regional or national event
Find webinars from industry experts on the latest topics and trends
Grow your skills online, in a class or at an event with expert guidance
Access our Member Directory and connect with colleagues
Get recommended matches for new business partners
Find tools to support your education and professional development
Learn about how to join ICSC and the benefits of membership
Stay connected with ICSC and continue to receive membership benefits
Starbucks Corp. said global comparable-store sales rose by 2 percent for the fiscal first quarter (ended Dec. 31). Driving this was a 2 percent average-ticket increase.
The coffee giant’s customer loyalty program is an effective driver of sales, according to management. Active membership in Starbucks Rewards in the U.S. grew by 11 percent from a year ago, to 14.2 million. Spending among members represented 37 percent and mobile order and pay represented 11 percent of all U.S. company-operated transactions, respectively. Starbucks Card reached 42 percent of combined U.S. and Canada company-operated transactions during the quarter.
The company opened 700 new shops globally during the period, bringing total count to 28,039 shops across 76 markets.
“Today Starbucks has two powerful [and] independent but complementary engines driving our global growth: the U.S. and China,” said President and CEO Kevin Johnson. “Our work to streamline the company is sharpening our focus on our core operating priorities.”
During the quarter, Starbucks bought out its Chinese partners in 1,400 Starbucks shops, in Shanghai and in the Jiangsu and Zhejiang provinces, bringing the total number of company-owned shops in China to upwards of 3,100 at the time of closing. The retailer also took 100 percent ownership of its shops in Taiwan.
Starbucks and local business partner Baristas del Caribe opened their first shop in Puerto Rico since Hurricane Maria struck the island in September. The two companies and their namesake nonprofit foundations have collectively contributed some $1.3 million toward emergency relief and long-term rebuilding efforts across the region.
Starbucks says it expects to open 2,300 shops and to record comparable-store sales growth of 3 to 5 percent this year, globally.
By Brannon Boswell
Executive Editor, Commerce + Communities Today
Receive C+CT’s trendspotting, case studies, profiles, Q&As and updates on the people and companies that make up the Marketplaces Industry.
Sign up now