Following nearly two-months closed because of COVID-19, department store Isetan in Tokyo’s Shinjuku district has reopened. Here’s what the customer journey there looks like, in pictures taken yesterday.
Entering the store
An employee sprays sanitizer onto the hand of an arriving customer
An employee wearing a plastic face visor and mask directs customers to the thermal imaging station
There, the customer faces these employees …
… who monitor each customer's temperature before the customer shops
Shopping
Signage reminds customers to practice social distancing, including while resting on this bench
A plastic sheet prevents customers from handling makeup items
Staff members wear face masks while serving customers from behind plastic screens
Employees who aren’t separated from customers via plastic screens wear both masks and face visors
By Brannon Boswell
Executive Editor, Commerce + Communities Today
