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Small Business Center

How Small Businesses Can Reduce Payment Friction and Boost Sales

August 26, 2025

Payment friction may be costing small businesses more sales than they realize, with 55% of shoppers abandoning online purchases due to slow or clunky checkouts, according to a recent article by U.S. Chamber of Commerce publication CO—. By streamlining checkout design, expanding payment options and embracing tools like digital wallets and QR codes, small business owners can reduce cart abandonment and improve cash flow.

Read more strategies for small business owners to simplify checkout, reduce friction and capture more sales.

By Rebecca Meiser

Contributor, Commerce + Communities Today and Small Business Center

Small Business Center

ICSC champions small and emerging businesses in getting from business plan to brick-and-mortar.

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