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Great customer service is imperative for retaining customers and growing your small business. For many years, The Ritz-Carlton has been known as the gold standard of customer care. In this Harvard Business Review podcast, The Ritz-Carlton Hotel Co. co-founder Horst Schulze shares the principles of stellar customer service and offers tips on how to take your business’ customer service to the next level.
By Rebecca Meiser
Contributor, Commerce + Communities Today and Small Business Center
ICSC champions small and emerging businesses in getting from business plan to brick-and-mortar.
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