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Tips on Taking Your Customer Service to the Next Level

February 7, 2023

Great customer service is imperative for retaining customers and growing your small business. For many years, The Ritz-Carlton has been known as the gold standard of customer care. In this Harvard Business Review podcast, The Ritz-Carlton Hotel Co. co-founder Horst Schulze shares the principles of stellar customer service and offers tips on how to take your business’ customer service to the next level.

Click here to listen.

By Rebecca Meiser

Contributor, Commerce + Communities Today

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