Many more people favor shopping in stores rather than online, according to a Washington State University study.
The survey of Pacific Northwest consumers found that nearly half do most or all of their shopping in a store. In fact, 43 percent of the respondents said they actually prefer that option, while just 17 percent expressed a preference for online shopping, according to the study, by the university’s Carson College of Business.
“Although consumers feel they get a better deal online, the rate they are shopping in stores is remaining steady, supporting the value of brick-and-mortar stores,” said Joan Giese, a Washington State clinical associate professor of marketing. “We’ve found [that] shoppers often find inspiration for gifts while perusing the aisles and value in-person customer service and the ability to see and feel the products.”
Indeed, 68 percent of those surveyed said they prefer shopping in-store because they can see and touch the products, and 44 percent said they get inspiration for gift purchases by visiting a store or a mall.
By Edmund Mander