My Account FAQs

On the login page, click "Forgot your password?" and enter your email address or member number. We will email you a link to reset your password. If you have changed email addresses and no longer have access to the email address we have on file for you, please call our Membership Team at +1 844 728 ICSC (US/Canada Toll Free) / +1 646 728 3800 (Worldwide) or email membership@icsc.com.

Your member number can be found by clicking My ICSC. Still having trouble? Contact our Membership Team at +1 844 728 ICSC (US/Canada Toll Free) / +1 646 728 3800 (Worldwide) or email membership@icsc.com.

It usually takes three working days to process your renewal application received via fax or mail and get you into the system. If it has been longer than three working days, please call our Membership Team at +1 844 728 ICSC (US/Canada Toll Free) / +1 646 728 3800 (Worldwide) or e-mail them at membership@icsc.com. Online renewals can take as long as 1 business day in certain instances.

First you must be logged into ICSC's website at www.icsc.com. Once logged in, click on "My ICSC" link at the top of any page. You can make changes using the "Edit Profile" link below your photo. Make all the appropriate changes and save them.

This request must be in writing by the Official ICSC Member of your company. Please email this request to membership@icsc.com.

If you would like to remove a photo from your profile, please go to the "My ICSC" page, and check the box that reads: "Please do not display my photo in ICSC published materials or make available for others to view on the ICSC web site". Alternatively, please contact our Membership Team at +1 844 728 ICSC (US/Canada Toll Free) / +1 646 728 3800 (Worldwide) or membership@icsc.com for assistance.

Auto-renew means your ICSC membership will be conveniently renewed annually using the credit card that is securely stored in your ICSC member profile.

By securely storing your card credit information in your member profile, registering for ICSC events and renewing your membership will be easier than ever.

Click here to see the full Terms and Conditions for ICSC Membership.

You will receive an email from ICSC 20 days prior to the expiration of your membership term notifying you of your renewal term date. The credit card stored in your profile will be charged 15 days prior to the expiration of your membership term. An email receipt of your membership transaction will be provided to you for your records.

It’s simple, you can opt-out of auto-renew by unchecking the ‘auto-renew’ box just below the credit card information section on the membership payment page, by going to the “Edit Billing” section on the MyICSC page of ICSC.com, or by contacting our Membership Team at +1 844 728 ICSC (US/Canada Toll Free) / +1 646 728 3800 (Worldwide)  or membership@icsc.com for assistance.

To update your payment information and avoid disruption in your member benefits and services, please go to the “Edit Billing” section on the MyICSC page of ICSC.com or contact our Membership Team at +1 844 728 ICSC (US/Canada Toll Free) / +1 646 728 3800 (Worldwide) or membership@icsc.com for assistance.

Yes. ICSC is 100% committed to ensuring the safety and security of Personal Identifiable Information (PII), which includes your credit card information. ICSC leverages Stripe, the industry leader in payment processing, for credit card storage and all financial transactions. ICSC is audited by an independent PCI Qualified Security Assessor (QSA) and is PCI DSS compliant.

ICSC’s Membership Team is available to help you with any questions about auto-renew or your membership.  You can reach them at +1 844 728 ICSC (US/Canada Toll Free) / +1 646 728 3800 (Worldwide) or membership@icsc.com for assistance.