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Small Business Center

4 Lessons from a Coffee Shop Chain That Recruits Workers with Developmental Disabilities

June 9, 2022

In the midst of a national labor shortage, the dedication of the Bitty & Beau’s Coffee chain to hiring people with developmental disabilities is keeping its workforce stable. “There’s an untapped labor force of people with disabilities in every community,” said Amy Wright, who co-founded the company with her husband, Ben, six years ago. “Most of our employees have never had a job before.” The founders say about 90% of the 350-plus employees at Bitty & Beau’s 11 locations have disabilities. The chain has an employee turnover rate near zero. The company is on track to expand to 27 locations in more than a dozen states in the next year or so and aims to have at least one shop in each state.

Get more detail in this Bloomberg Businessweek story.

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