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Customer Experience in an Omnichannel World

June 16, 2021

Virtual

 

This event has passed. ICSC members may access the recorded webinar under Presentations below.

Sponsored by

 

 

Digital transformation accelerated in 2020, with many retailers and shopping centers having to reevaluate how they do business. Most turned to buy-online-pick-up-in-store (BOPIS), curbside pickup, and home delivery for the first time — but these new shopping experiences aren’t going anywhere as the world reopens. Phygital (that’s physical and digital) retail is here to stay, but companies have to ensure the customer experience is seamless if they’re going to succeed.

Join Mayur Anadkat, VP of Marketing from Acquire and Wendy Liebmann, Founder, CEO & Chief Shopper at WSL Strategic Retail, for a conversation on phygital retail trends and best practices for optimizing your omnichannel customer experience. 

In this webinar you’ll learn about:

  • Easy steps for creating a seamless experience across channels
  • Tools to help your team manage new shopping models|
  • Upcoming predictions for the next wave of CX innovation in retail 

SPEAKERS
Mayur Anadkat, Vice President, Marketing, Acquire
Wendy Liebmann, Founder, CEO & Chief Shopper, WSL Strategic Retail

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About this event series

The ICSC Virtual Series consists of informative webinars and online discussions exploring a range of topics including industry growth and innovation, global insights and analysis, and professional development and next generation leadership.
 

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For more information, please call +1 844 728 ICSC or email info@icsc.com.

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